Project process
Reduce Procurement Risk by Closing Decisions in the Right Order
The process focuses on room information, specifications, interfaces, approvals, and delivery planning—not generic company slogans.
Seven review stages
Keep the project team aligned from brief to delivery planning
Each stage has a clear purpose and should identify open decisions before the next commitment.
Project Brief
Collect room count, drawings, brand standards, budget direction, product scope, target dates, and the project approval path.
Product Selection
Choose a standard concept, a room package, or a custom development path. Identify alternates separately.
Engineering Review
Confirm dimensions, materials, finishes, hardware, power, structure, equipment, and adjacent interfaces.
Prototype / Model Room
Review fit, operation, finish samples, service access, and the punch list before production approval.
Production & Quality
Confirm the inspection plan and only publish durability or test claims supported by actual documentation.
Packing & Delivery Coordination
Review product codes, room and floor labels, spare items, delivery phasing, and responsibility boundaries.
Reorder Support
Reorder support is discussed against the confirmed specification and is not promised until the business capability is verified.
Frequently asked questions
Commercial terms are confirmed for the actual project
Unknown values are not invented. Use the RFQ to provide enough context for a useful answer.
What is the MOQ?
MOQ depends on the product, customization, and project scope. Contact the project team with the product list and room count.
Can products be customized?
Customization may include dimensions, configuration, finish direction, hardware, power, equipment interfaces, and packaging, subject to engineering review.
Do you provide drawings?
Drawing and CAD availability is confirmed for the specific product and project. Initial website downloads are marked Available on Request.
Can you review COM or custom upholstery?
Share the proposed material, intended application, quantity, and required testing documentation for review. No acceptance is implied by the website.
How does a model-room review work?
The review normally closes fit, operation, finish, interfaces, and punch-list items before production approval. The exact path is agreed for the project.
What are the payment terms?
Payment terms are provided by the project team after the commercial scope and contracting entity are confirmed.
What is the lead time?
Lead time is not published until the product, quantity, customization, approval status, and delivery plan are confirmed.
How is furniture packaged?
Packaging and labeling are reviewed by product, room allocation, destination, and delivery method.
What warranty applies?
Warranty terms must be supplied in the formal project proposal and contract. Contact the project team for the applicable terms.
Who coordinates freight and installation?
Freight, customs, site delivery, storage, and installation responsibilities must be stated in the project proposal. The website does not assume those services.
Bring the current project information
Send the room count, plans, FF&E schedule, product scope, and target delivery window.